FAQ

If you don't find what you're looking for, email info@carolinezhurley.com or call us on 718.389.9099, we'd love to help!

 

Shipping & Returns

We ship all our orders UPS ground within the US. A $5 flat-rate shipping fee will be applied to all orders under 10 lbs. A $15 flat-rate shipping fee will be charged for all orders over 10 lbs (except orders of 2+ pillows) which will be charged at $35 shipping to account for volume. Once you've placed your order, you will receive an email confirmation with tracking. Depending on your location, it should arrive within 5-7 business days. Please contact info@carolinezhurley.com with any questions.

Because our products are made to order, we do not accept returns but we are happy to offer exchanges. Please email info@carolinezhurley.com to process your exchange. All fabric, artwork and any custom orders are final sale. 

 

Do you offer trade pricing?

We do! Apply for a trade accounts here and we'll be back in touch to confirm. Once you've heard from us, you'll be able to shop the website with your trade discount automatically applied, no need for a discount code. 

For existing trade accounts, you should be able to shop directly through our trade portal with your discount applied but if you're having trouble or have any questions, please reach out to info@carolinezhurley.com

 

Can I see your fabrics in person?

You can see our fabrics in person at our studio in Red Hook, Brooklyn. We also stock in the following Schumacher showrooms across the USA and in London, UK.

Atlanta

Boston

Washington, D.C.

Chicago

Troy (Detroit)

Minneapolis

Los Angeles

San Francisco

Seattle

Denver

Dania (Miami)

Dallas

Houston

Laguna  

 

If you’re not able to make to a showroom in person, you can purchase a set of swatches from our classic or Sun, Sea, Sky collection.  If you have a trade account, order a set of five swatches of your choice for free. 

You can also order our yardage directly online through our website here. Please note minimum yardage orders are 3 yards and our timelines are 4-6 weeks for any fabrics we don't have in stock.  

 

Can I get directions to your Red Hook studio?

Sure! We'd love to have you over and love meeting our CZH community. Email us info@carolinezhurley.com to make an appointment. 

Our address is 80 Richards Street, #206 Brooklyn NY 11231 and all our CZH products, artworks and fabric by the yard are available for purchase in studio.

 

How do I care for your products?

Product

Care

Linen throws

 

 

Linen Pillows & Fabric

Wash cold and hang dry. If you like your linen a little more worn-in, throw it in the dryer on low heat - it will get cozy and soft real quick.

 

Dry clean only

Quilts

Wash cold, tumble dry low heat.

Cotton rugs

Spot clean / Dry clean only

Wool rugs

Spot clean / Dry clean only

 

Wear and Tear

We design our pieces with the notion that they will be used often and there is no need to treat them delicately. Each block-printed linen piece is washed before printing, heat set and then washed again as part of the quality control process. For our throws, quilts & rugs, wash cold & hang dry or tumble dry for that extra cozy, worn-in feel. Over time some of the patterns may fade slightly but this is part of the design and part of what we feel gives the pieces personality. Like a well-loved pair of jeans, we like to think our products get even better over time.

For our fabric by the yard and pillows, as these aren't pre-washed, we recommend dry clean only. 

If you receive a piece that doesn’t meet your expectations, please feel free to get in touch info@carolinezhurley.com. We stand by the quality of our products and making sure our customers are happy is very important to us.

 

Can I add your products to my wedding registry? 

Yes! If your list is with Zola, install the Zola button and then add products from our collection using the button in your browser. More info here

 

Do you do custom orders?

Due to our current production volumes, we're not able to do custom orders. 

 

Do you ever have sales?

Yes, we do! Our sales are limited to twice a year, but our newsletter subscribers receive early access and special deals. Sign up for our newsletter to be the first to find out about exclusive online sales and sample sales in our studio.

 

Do you have any job openings or internship opportunities?  

Yes! Please check our open positions here. If you don't find the right fit, feel free to send your resume to info@carolinezhurley.com - we are always interested to meet talented and passionate people. 

 

Would you like to partner, collaborate or plan an event with us?
We love to collaborate and have done so here. Email us with your ideas: info@carolinezhurley.com 

 

Would you like to become a stockist?

We’d love to have you! Please find more information on our trade accounts here and include some information about your store, a link to your website and details about other brands you stock.